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Terms & Conditions

Last updated: 05/10/2025Operator: Plan Fractional Pty Ltd (ABN 74 293 033 960) trading as Plan Fractional (“we/us/our”).
Service address: 2/77 Marnark Ave, Mackay QLD 4740, Australia
Contact: [email protected]By using planfractional.com, requesting a quote, clicking “I agree”, or signing a Proposal/Statement of Work (SoW), you accept these Terms. Electronic acceptance and e-signatures are valid and enforceable under Queensland law.1) Scope of services
We provide remote CMMS planning & scheduling for asset-heavy firms (supporting SAP PM, IBM Maximo, Infor EAM, Pronto, Fiix, MEX, or Excel). Each engagement’s deliverables, assumptions, and timeline are defined in a Proposal/SoW. If these Terms conflict with an SoW, the SoW prevails for that engagement.2) Your responsibilities
Provide timely access (read-only CMMS roles, data exports), key contacts (stores/supervisors), site calendars, and decisions. You are responsible for your data’s accuracy and site safety/inductions if we attend on-site.3) Fees, GST, and invoices
Fees are as stated in the SoW and are ex-GST (GST added for taxable supplies in Australia). Invoices are due within 14 days unless the SoW states otherwise. We may suspend services for overdue invoices.Travel & expenses: We are remote-first and on-site by arrangement. If you request on-site work, travel is billed at Premium-class rates for two.4) Changes and out-of-scope
Minor reasonable changes can be agreed by email. Material scope changes require a written change order with fee/time impacts.5) Consumer law – your non-excludable rights
Nothing in these Terms limits rights you may have under the Australian Consumer Law (ACL), including services being provided with due care and skill and within a reasonable time. If a guarantee applies, remedies may include re-supply or refund of the cost of re-supply.6) Intellectual property and licence
We retain IP in our templates, methods and tools. Upon full payment, you receive a perpetual, non-transferable, worldwide licence to use the deliverables internally at your sites. You must not resell or publish our templates.7) Confidentiality
Each party must keep the other’s Confidential Information confidential and use it only to perform or receive the Services. This survives termination.8) Privacy and data protection
We handle personal information under our Privacy Policy and applicable laws (Privacy Act 1988 (Cth) and the Australian Privacy Principles). If you direct us to process EU/UK resident data, we will rely on appropriate lawful bases and safeguards for international transfers (e.g., EU SCCs/UK IDTA) where required.9) Warranties; service standards
We will supply the Services with due care and skill. Except as required by law or expressly stated, we do not make other warranties.10) Liability (subject to the ACL)
To the extent permitted by law, our aggregate liability arising out of or in connection with the Services is capped at the fees you paid in the 12 months before the event giving rise to the claim.
Where the ACL applies and a guarantee cannot be excluded, our liability is (at our option) limited to re-supplying the services or paying the cost of re-supply, unless that limitation is not permitted.11) Indemnity for client-provided materials
You indemnify us against third-party claims alleging that client-provided data, instructions or materials infringe law or third-party rights, except to the extent we caused the loss.12) Subcontractors
We may use qualified subcontractors. We remain responsible for their work.13) Term and termination
Either party may terminate for convenience on 7 days’ written notice (fees pro-rated for work done) or immediately for material breach not cured within 10 days. On termination you must pay for work performed and reasonable committed costs; we will provide work-in-progress deliverables.14) Force majeure
Neither party is liable for delay/failure due to events beyond reasonable control; we will notify and resume promptly.15) Publicity
We may use your name and logo in client lists with your prior written consent.16) Disputes, governing law and jurisdiction
If a dispute arises, the parties’ leads will meet (virtually is fine) within 10 business days to attempt resolution.
These Terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.17) Website Terms of Use (summary)
Acceptable use: Don’t misuse the site (no unlawful content, security testing, or scraping).
IP notice: Site content is our IP; you may link to the site but not reproduce content without permission.
No advice: Site content is general information only (not engineering, financial or legal advice).
Availability: We do not guarantee uninterrupted site availability.
Third-party links/widgets: Third-party terms apply to embedded tools (e.g., booking and analytics).18) Electronic contracting
You agree that click-through acceptance, electronic signatures and electronic notices are valid and enforceable for these Terms and any SoW.19) Changes to these Terms
We may update these Terms; the new date will be shown at the top. If changes are significant for an in-flight engagement, we will notify the Client contact named in the SoW before they take effect.

Terms & Conditions

Privacy Policy

Last updated: 05/10/2025Operator: Plan Fractional Pty Ltd (ABN 74 293 033 960) trading as Plan Fractional
Service address: 2/77 Marnark Ave, Mackay QLD 4740, Australia
Contact: [email protected]We are an Australian business based in Queensland. We manage personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
(Most small businesses under $3m turnover are currently exempt, but we choose to comply with the APPs. Proposed reforms may remove this exemption.)When EU/UK data protection law applies to our processing (for example, if we offer services to, or monitor behaviour of, people in the EU/UK), we also rely on GDPR/UK GDPR concepts such as lawful bases and international transfer safeguards.
GDPR1) What we collect
Enquiry/quote data: name, work email, phone, company, role, CMMS, industry, number of technicians, sites/locations, preferred call time, and message.Bookings: when you book via our scheduler (e.g., Calendly), the provider collects booking details and technical data to operate the widget.Usage data & cookies: we use analytics (e.g., Google Analytics 4 and optionally Microsoft Clarity) to understand site use (pages viewed, events, device/browser info, approximate location).Client delivery data: CMMS exports, work orders, schedules and related operational data necessary to deliver the Services.2) How we use personal information
We use personal information to:
- Provide and improve our website and Services
- Respond to enquiries
- Prepare proposals and run projectsWe may direct market our Services to business contacts (you can opt out at any time). APP 7 requires organisations using personal information for direct marketing to allow opt-out and, on request, to state the source—separate from Spam ActWe also use information to comply with legal obligations, secure our systems, and prevent misuse.Lawful bases (when GDPR/UK GDPR applies):
We rely on one or more bases in Article 6 — contract, legitimate interests, consent (where required), or legal obligation. You may object to processing based on legitimate interests.3) Direct marketing & Spam Act
We only send commercial electronic messages with consent (express or inferred in limited cases), we identify ourselves, and every message includes a functional unsubscribe that we honour.4) Sharing and disclosure
We share personal information with providers who help us operate (hosting/email, scheduling, analytics, document tools). We require them to protect data and use it only to provide their services.5) Overseas disclosures (APP 8) and international transfers
Some providers store data outside Australia. APP 8 generally makes us responsible for taking reasonable steps to ensure overseas recipients handle personal information consistently with the APPs (or relying on an exception).
Where GDPR/UK GDPR applies, we use appropriate safeguards (e.g., EU SCCs/UK IDTA) if adequacy does not apply.6) Security
We use reasonable administrative, technical and physical safeguards proportionate to risk (access control, least-privilege roles, encrypted transport where supported). No method is 100% secure.7) Retention
Prospect enquiries: 24 months from last contact.
Client records: 7 years after engagement (for tax/business records). We may retain server logs and backups for a limited time for security and continuity.8) Your choices and rights
APP rights (Australia): You can access and request correction of your personal information within a reasonable period.GDPR/UK GDPR (if applicable): You may have rights to access, correct, delete, restrict or object, and to data portability. You can object to direct marketing at any time.9) Children
Our site and Services are for business use. We do not knowingly collect personal information from children.10) Third-party links and widgets
Our site may link to or embed third-party services (e.g., scheduling and analytics). Their privacy terms apply to their collection and use.11) Complaints
If you have a privacy concern, contact [email protected].
We aim to respond within 30 days.
If you’re not satisfied, you can lodge a privacy complaint with the OAIC (Office of the Australian Information Commissioner).12) Changes to this policy
We may update this policy; the new date will appear at the top.
If changes are significant, we’ll notify you via the site or email where appropriate.